Tile Match Support
Email support@magicroomgames.com. Please include your device model, iOS version and a short description of the problem. We usually reply within 2 business days.
Frequently asked questions
How do I play?
Tap a tile to move it to the tray at the bottom of the screen. Three identical tiles in the tray are matched and removed. Clear every tile from the board to win. If the tray fills up before you make a match, the level is lost.
What are the special tiles?
Unknown tiles hide their picture until you pick them. Crates break after you pick another tile. Ice breaks after you pick three other tiles. Linked tiles are picked together.
How do lives work?
You lose a life when you fail a level. Lives refill automatically over time, up to the maximum.
I bought "No Ads" or the Starter Pack but I don't have it anymore
Open Settings in the game and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy it. Coins and power-up packs are consumable and can't be restored.
A purchase didn't go through or I was charged twice
Purchases are processed by Apple. First try Restore Purchases in Settings. For refunds, visit reportaproblem.apple.com. If you still need help, email us with the date of the purchase.
Does "No Ads" remove all ads?
"No Ads" removes banners and ads that show between levels. Optional rewarded videos, which you choose to watch for a bonus, remain available.
Will I lose my progress if I delete the game or change phones?
Game progress is saved on your device. Deleting the app or moving to a new device without restoring a device backup will reset your progress. Non-consumable purchases (No Ads, Starter Pack) can be recovered with Restore Purchases.
How do I change my ad privacy or tracking choices?
You can allow or deny tracking at any time in iPhone Settings → Privacy & Security → Tracking. See our Privacy Policy for details about ads and data.